I DO NOT recommend this Jeweler based on their very poor customer service. I brought in three rings: two to be polished and a silver ring to be downsized by a quarter. Whitney said casually when I was in the store "it shouldn't be too expensive." Well, charging me $150 to downsize a silver ring by .25 is more expensive than the cost of the ring. Charging me $150 to polish two very small rings is ridiculous when other places do just as good of a job for $40 or less. When my husband called asking for explanations on pricing, the manager of the store for 30 some odd years told him she would roll back the security tape to show us a little sign in the store stating their hourly rate is $78 and then hung up on him.
If this is how they treat customers for small services like polishing ($150) and resizing ($150) rings I would not trust them with any of my other jewelry needs.
Background: we are young professionals with experience with various jewelers in the U.S. where we have lived. We don't have unreasonable expectations and are nice people wanting to support small local businesses. This business is a bad representation of small local Wisconsin businesses.
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UPDATE: The Studio Jewelers Response to my review is mostly false. It inaccurately describes the conversations that took place and the interactions between myself, my husband, and them. They are accusing an unhappy customer of attempting to blackmail them, which should tell you a lot about them frankly. I have notified Yelp of the falsified information in their response which obviously does not follow Yelp's guidelines.