Grill City has a cafeteria style ordering system. This works well if their staff is fast and efficient; they are not. They also skipped our party twice as we move along the assembly line. NOT cool. Everything you order comes in a to-go plastic/styrofoam container. All the utensils are also plastic which makes it hard to dine in at this food court. Try slicing a grilled squid with a plastic fork and knife; it's not easy. Their warming lamps didn't seem to function either. We ordered 2 party trays that included squid, chicken, pork skewers, and grilled fish and all of them were not even hot. The hottest item we got was the soup. Foods in the wrong temperature is a big health hazard.
Their food is delicious despite the above complaints. I just hope they fix those issues soon.