Definitely won't be coming back to this location. Probably won't be dining in at Einstein again. I was greeted with "Hey how are you?" As the girl stared into the distance. A little annoying but I'm sadly used to people not knowing how to interact with others in person.
Main issue was another customer ordered food "for here" and the workers had run out of trays. So a worker on the line collected trays from above the garbage cans and immediately put them back onto the line above food. The man asked if I saw that as well and proceeded to inquire about the lack of sanitation. His concern was met with "I don't know, this is my third day ask her". So he asked her, she mumbled one word responses of no real value. The guy walked away feeling like the interaction was pointless.
I asked to speak with a manager. He stated that the trays are lined with paper so they never come into contact with food and that it was a company policy. Only if they're physically dirty do they get washed. That's a horrible unsanitary process. The food is HOPEFULLY clean. It's the people using the trays that might not be.
Please change this policy and train your employees to genuinely interact and show concern for customers.