I did a lot of research and read reviews before deciding to schedule an appointment with this office (just needed a yearly physical exam). I called on Monday at 9:30 and a sort of rude 'girl' took my name and number and said 'someone will for sure call you back today.' I thought it was weird that someone would have to call me back to schedule an appointment. Well, no one called me back. I called again today (Tuesday) and I said I called yesterday and no one called me back. Her response "Oh, what's your insurance?" I told her before I gave her that info that I wanted to know if it was common practice to have to call someone back to schedule an appointment and she told me if I called at lunch time that it was. I told her what time I called and she again said "Oh, what's your insurance?" Uh, definitely not scheduling anything with this office-I'm sure the doctor's are great, but they need to get their front office in check. I hate dealing with rude, inept people, especially where my health care is concerned.