I booked a facial for my birthday at the end of May. They told me to go in about 10 minutes early to do my registrations. I was done about 5 minutes prior to my appointment time. When it came to my appointment time, the receptionist told me that they're running a few minutes behind. 45 Minutes later, I was still sitting in the waiting room... and I got upset. My facial was suppose to be 50 minutes, but I've spent all my time that I had available in the waiting room. The manager claimed she would call me back, but never did. Never again would I return - probably not even with the best deal ever.