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  • I used to go to B Dubs a lot but their customer service has consistently diminished over time. I placed a carry out order and was told it would be ready in 20 minutes. So I show up 25 minutes later only to find out that my order was still not ready and it would be another 10 minutes. So I payed for my order and proceeded to wait out the 10 extra minutes they estimated. Fast forward another 20 minutes and my food had still not been given to me. Then the girl up front asked me if I had been helped yet. Keep in mind she's the same one that helped me when I first arrived. I couldn't understand how after only 20 minutes she had forgotten that she previously helped me. I informed her that I was still waiting for my carry out order that she quoted to be only a 10 minute wait (on top of the other 20 minutes) In the end my small $30 carry out order took roughly 55 minutes to be completed when I was initially told 20 minutes. And to top it all off my boneless wings were barely coated with sauce. I will definitely have to be craving wings for me to return and honestly I'll probably fix that craving by getting wings from somewhere else.
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