| rev:text
| - 35 minutes. That's how long my four-year-old son and I waited from the time we sat down until we received our lunch. Granted, my son is more patient than most children his age, but after about 20 minutes, he started to ask about where his food was. This occurred on Good Friday between 1:30 and 2:30 pm.
I guess I should have been alerted to this situation from the moment I walked in. No one greeted us, and it took about three minutes before we were even acknowledged. We wanted to sit outside, but after 60 seconds of debating with a colleague, the gentleman told us there were no outside seats - although we clearly saw two empty tables. Then, the shirts on the employees said, "Unique like a Brooklyn accent." I really should question a company that doesn't use proper grammar. (It should read, "Unique, like a Brooklyn accent.")
The person who seated us also took our order moments after we sat down. I asked for apple juice for my son and was told they were out, so we switched to iced tea for him and water with lemon for me. We shortly received our drinks - sans lemon.
After we were there about 10 minutes, a large party of 10 was seated near us. Half were small children my son's age and they received lemons with their beverages, so my thought that the restaurant was perhaps out of those too was erased. Unfortunately, our waiter never checked on us, and I actually had to flag him down as my son was whining for food to get a water refill and ask - again - for a lemon. It was then that he told me he'd check on our food.
FINALLY, 35 minutes in, our food arrived. I think we were so hungry at that point that dirt would have sufficed. My son doesn't usually like mac and cheese that is penne with cheese sauce, but he ate nearly all of it. My eggplant lasagna was certainly not the best I've had. Neither of our items was baked, so I'm still not sure what the holdup was. And, by the way, the table of 10 received their food before we did and came and left in the hour we were there. While I'm complaining, my son's ice cream was so frozen I almost needed a knife to cut it for him.
I would like to say the poor service was because the restaurant was understaffed. Although the place was full, I counted seven employees, including a manager. Other tables were receiving much better service, so I'd have to say the problem was more with our server (who never shared his name). My son and I eat out about once a week, and I always leave 20% for a tip, but this time I left $1 on a $16 bill. At first, I felt badly about it, but then I remembered, "Oh yeah, it's not like I'm ever coming back here."
*** On 4/5/10, Alana, a representative from NYPD Pizza sent me an e-mail when she came across my review and offered her sincere apologies, a follow-up call from customer service, and a coupon for a free pizza / meal. I was very appreciative of the response, and as I told her, I've been to other NYPD Pizza locations with much better results; I think this episode was the result of a new or poorly trained server.
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