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  • OK, I am getting tired of catching the new employees overcharging me. Every time we go there there seems to be a new wave of newbies. We go there enough and always get the same thing so I know exactly how much it is supposed to cost. The last two times there I had to have a manager (also new) cancel and re-ring my purchase. The employees always want to debate with me so I just ask for the manager to double check the total. So far I am batting 1000. Today the guy had a bit of an attitude when I busted him. I always give them my loyalty card which shows them that we have been there well over 300 times. You would think that they would train their employees to pay attention to the customer visit count, especially with super-regular customers. We were wondering how much extra money they make $2 at a time with travelers that don't know any better. I have heard that this is a training location...trial by fire I guess in this always busy shop... but then someone else said it is not. I am still suspicious of all the new employees every couple weeks. The cookies and sandwiches are still awesome. The sandwiches may actually be the best of all the locations I go to, probably because they do so much business here that everything is always super fresh. It is hard to give the cookies less than 3 stars but if this problem persists I will be downgrading this location again.
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