This place is huge. Competes with Steve's music in terms of overall inventory. Not impressed by the new setup... Seems expensive guitars are not in a closed room and I think it can be dangerous for the instruments in the winter. Too dry and it can crack so you may want to double check your instrument everywhere before you buy it.
So far, I was really well served over there. Some items I got there... Bought a mixing console and studio monitors ; Salesman was good (Eric I think). Bought a midi controller ; Very well served. Bought some pedals ; Services was okay. I am a bassist and went around 5 times last year. Service was amazing in this department.
I saw Risa D review. I had a similar experience at Steve's with a guy named Sheldon I think. I guess he didn't care about the 3000$ I had in my pocket to buy an acoustic guitar. But someone else did care. We should never accept that eyes rolling attitude and ask for the store manager. If the store manager doesn't care, well there is always another store that will care about you and your money.