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| - When first coming to Trillium the ladies in the office were very helpful and showed us a beautiful model home apartment. We were looking at one of the apartments with the pool view, it was a bit more for rent, but we thought it being worth it to be closer to the pool and the amenities. After putting in our application and selecting our location we asked if we could view the apartment we would be living in, they seemed very annoyed with us and informed us that their residents don't usually view the apartment before move-in. I was very persistent and informed them that It was not unreasonable for me to ask to view the apartment considering it was vacant. I now know why they were so hesitant. When they finally agreed to allow us to view the apartment we walked in to absolute filth! There were dead bugs and dust on the window seal, closets, bathrooms, and all corners of the apartment. There was urine on the toilet seat, there was painters tape that was lifting where someone did a half assed job and just painted over it. The carpet was stained throughout and in the master bedroom had a giant bleach stain. I brought this to the attention of the apartment, they said they would have the cleaning crew come back through, but they would not be able to fix the carpet. My husband and I decided to offer to pay for them to replace the damaged carpet. Our offer was denied and they found it unreasonable for us to ask for it to be fixed. They said in no case would they make an exception for this. Shortly after us leaving upset they called us and informed us they would have all the small things fixed by our move-in and we could view it then. They assured me that my family and I would be very happy living there and everything on our list would be fixed. I called to see if It was possible for them to have things fixed prior to move in just incase there's anything wrong. At this point the ladies in the office became very disrespectful and rude.
I received a call A few days before our move-in that they were unable to have the cleaning crew to come through, but again it would be ready for us on our move-in date. Come our move-in, we show up and asked to see the apartment. They were persistent in having us sign our lease before viewing the apartment, I told them I would not feel comfortable signing a lease until I knew it was in livable conditions for my family and I. They gave in and allowed us to see it. Nothing was fixed or cleaned, except it did look like they ran a vacuum through the apartment and sprayed some air freshener. I was so upset they didn't fallow through with any of their promises they had made and I let them know that. We ended up going out that same day and finding an amazing apartment to move into. After going through this experience I would NEVER recommend anyone I know to move into Trillium.
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