So... I relocated from Los Angeles to Charlotte a few months ago. I contacted OneProp because it appeared that they were one of the bigger companies in this area. I had no knowledge of Charlotte and relied on their opinions to help me find a nice house in the Ballantyne area to rent. They came through with flying colors and got me into a nice house in a timely manner. That is the good news.
Here is where the bad news starts. Within the first week of moving into this location we started having electrical issues and other issues that affected the livability of this house. It started with a kitchen light that did not work. After sending 4 different electricians to the house, the issue was finally resolved. It only took 4 months to resolve! Also, around the same time, we started having issues with the garage door not opening... after that, we noticed a water stain in the roof that was not there when we moved in. That was another 2 different people coming out to the house and me missing 2 more additional days of work.
The final straw for me was when 3 electrical outlets in both bathrooms started intermittently not working. My elderly mother had to run an extension cord out of the bathroom in order to get use her hair dryer in the morning. This created a hazard and I was told by OneProp that it would be yet another week and another day off from work to get this issue resolved. At this point I had had enough and told OneProp that i was giving them my 45 day notice to move out due to the NUMEROUS maintenance issues that we were having.
Instead of apologizing for all of the hassle that I went through with these numerous service calls, they notified me that I would have to pay an early termination fee of roughly $3,000 to break the lease that I signed! I told them that i was moving because THEY were breaking their agreement to provide me with a livable location and I could no longer afford to miss more work due to the numerous service calls.
The end result is that OneProp REFUSES to budge on the early termination fee even though THEY are the reason I have to move. I went ahead and paid the fee and will be taking them to small claims court to recover it once all of this is said and done. I have a nasty feeling they will also try to keep my deposit but I'll be fair and update this post when and if they do return it. I really hope that a manager that can do something about this responds to my post and works to make this right. I won't hold my breath.