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  • After arranging child care for my toddler, and fighting 25 miles of rush hour traffic, I arrived on time for my 5pm appointment at their new office. I completed the paperwork, and they called me up to the front desk and informed me that they would not be able to see me because (despite having been seen by them before) they consider me to be a new patient. New patients are required to arrive to their appointments 30 minutes ahead of time to fill out the new patient paperwork (which I was holding, and had already completed in the 5 minutes it took them to decide that they wouldn't see me.) They acknowledged that THEY made a mistake when scheduling me, and that THEY should have informed me that they would be considering me a new patient... However THEY were not willing to be inconvenienced for THEIR mistake. They wanted ME to reschedule, arrange child care again, and drive 25 miles to their office again. Frankly, if they are too incompetent to schedule an appointment, I really don't want to trust them with my healthcare.
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