I've tried their burritos at Liberty Village location and was excited to get my order. Unfortunately, preparing my ordinary burrito took 50 (!!) minutes.. I watched people come and go, ordering and picking up their orders - and mine was nowhere to be seen. As per my request they told me they've had a hold up with some shrimps that were uncooked (that was after I've been waiting for about 30 minutes already). Weird thou as they could've told me that when I was ordering, and could've offered me something else as they've realized the order will take long. At the end of that hour sitting there I was really pissed and tbh was sure they'd offer me my order on the house, considering how big their screw up was. Nope!!! No offers, no talk about what've happened - just a brief "sorry" from the cashier. Needless to say I won't ever go back, thank you Toronto for many other burrito-alternatives!