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  • Karsten's Ace Hardware in Cave Creek offers the most atrocious customer service out there. I've shopped at Ace regularly for the last two years, and in that time I've dealt with countless mistakes at the register (including one occasion that required the assistance of their accountant and took over a week to resolve), expired dog food, and low quality products. The worst offender is Lynn, the "Operations Manager." She is confrontational, aggressive, and unprofessional and should not be working with either customers or other employees. The most recent conflict that prompted me to write this review involved a minor issue over a $13 return. I didn't have the card it was purchased on with me, so rather than explaining she could offer store credit or some other alternative, she responded to the situation with I "tough luck, you can't make this return" while literally shoving my items back toward me. What could have been a minor inconvenience quickly escalated because of her behavior. She was completely condescending to an employee that she was training and created what I would consider a hostile workplace environment. I would love to continue my patronage of Ace, but would not return if this behavior isn't addressed. In the meantime, Lowes and Home Depot will be getting more business.
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