My grandpa was recently at Pacifica Spring Valley. He had a fall in the middle of the night and was sent to the ER in an ambulance. No one from the facility accompanied him and it was close to 12 hours later that a family member was contacted. They said the Med Tech called the wrong number and left a message. There was no bother to call the next emergency numbers on the list or make any additional effort to get a hold of any family members. We rushed to the ER to find our dad curled up in a fetal position, crying, wrists bound, scared and confused. Pacifica has treated this matter very lightly. It makes me shake to think of what my grandpa went through needlessly in those 12 hours. And for anyone that is familiar with memory loss diseases, traumatic events cause the disease to advance. My grandpa never went back to Pacifica. We moved him from the hospital to another community and he made the transition pretty painlessly. We are at least thankful for that. Pacifica let us know that this was the med techs fault, yet never stepped up to take responsibility themselves or to reach out and be there for our grandpa.