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| - Let me preface this by saying I normally don't give bad reviews, but the experience we had at Bachi Burger is worth mentioning both for the diner's benefit and the restaurant's.
We were off to a bad start when we waited to be seated (the restaurant was almost empty) longer than we should have. Someone finally noticed us and started seating us: "this way please, er nope, sit here, ah no, I mean there, nope nope, there sit there"--please make up your mind and stop giving us a grand tour of the floor--we can do that after lunch. Finally, after all the confusion, the guy settled on a location and sat us down. A few more minutes of wait and our server showed up and took our order. We really didn't mind the waiting at this point so we just waited like normal people do.
After our orders came in, we noticed there weren't any napkins or utensils--basically our table was bereft of a proper table setup. Yes we know you eat burgers with your hands but we wanted to cut ours in half to cross-share, plus it's messy, plus other self-respecting restaurants do this. So we then asked a passing server/busboy if we could please get some napkins (while wiping the food off our face and hands with our hands) and at the very least a knife, he said "surething" and never came back. WTF. Our IDGAF server finally checks on us and we re-requested for the same napkins and knife we asked for earlier (she was appalled that we needed napkins and utensils, by the way).
So, let's get to the food review bit: the burgers are great, I forgot what we had at this point due to the irritations, but I remember it was Angus, medium well, and very juicy. Mine had the taro bun and both were suggested initially by our server which was a good thing. We also had the onion rings, which I must say is how onion rings should be done. The breading is thin and doesn't slide off when you bite into it, the flavor is savory and it's very light and crispy. The food was good enough that I almost forgot how irritated I was becoming until we had to wait again for our bill.
After our check finally came, there was another long wait for it to come back for us to sign off--our server did give us lip service that something was wrong with their system. Mmmkay. Then my wife noticed our bill was off by $6+ so she had to walk to the counter and ask our server why the price discrepancy from the check to what was charged. The bill was rectified but instead of refunding us the amount, the server says they have to charge us again and wait 48-hours for the other charge to be refunded to our bank.
At this point my wife just wanted to GTFO and leave. Yes we left gratuity because we're civil and nice people despite being treated wrongly. Will we ever come back here? Never. Will we recommend this to any of our friends or visiting relatives? Never. For a restaurant that offers premium burgers at premium prices ($12+ burgers with no fries or drinks ain't cheap), their service sure isn't up to par. End rant, and back to Islands Hamburgers or In N Out.
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