Had my hair massacred here in the fall. I had long waist-length hair that I wanted trimmed up and refreshed.
I asked for the following:
- no layers
- no bangs
- ability to braid after cut
- cut jagged across bottom (not flat)
- I don't style/blowdry so it needs to dry nicely naturally
I got:
- 5 different MAJOR layers
- hair that wouldn't even fit in a ponytail
- could not braid
- flat ironed hair that seemed to blend but when dried I looked like David Lee Roth
I called back a couple of days later to report what had happened.They were going to put me in with the SAME person who had killed my hair. *Need I mention that she was super arrogant about her abilities, and cut my hair with her nose up in the air the whole time, maybe that's why it was totally butchered*. I asked for a new person.
I was placed with a senior hair dresser who didn't know what to say once she saw my hair. I started crying because I knew that at least 6 inches would have to come off. She acknowledged that she had no idea what the other person was attempting to go for with my cut. Great lady, on such a stressful day she really was a sweetheart. She did her best to fix my hair in September however, it is nearly March and I still cannot braid my hair. I am scared to let anyone touch it and I am harbouring so much ill will to this salon for making me feel ugly for months.
To ice this "crap cake", it cost me $200+ dollars and HOURS of my life I'll never get back. I was never offered a refund or anything for my troubles.
Disgusted.