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  • After reading the other reviews here on Yelp, maybe it was a good thing our deal with Empire Today collapsed before installation. Their sales process is somewhat suspect....pricing starts way high and then you start negotiations. Their original quote to install laminate and carpet was over $14,000 which we though was incredibly high. The sales rep asked us what we thought was a fair price so we put out a low counter offer. He called his manager, told him our offer and the manager came back with a counter offer which we though was still too high. The manager that told the sales rep to have us look at a different laminate brand and lowered the price again. My husband wanted a day to think about the offer so the manager said if we made a deal right then we could get everything for $6000. My husband still wanted to think about it and make sure we were getting a good deal. After doing some more research, we decided to proceed and let the sales rep know what we would proceed at the $6000 price. He came back that evening and we did all the paperwork. Installation was schedule for this Thursday. We spent today packing up the house so that it would be easier for the installers to move the furniture. This evening we got a phone call from our sales rep to advise us that he made a mistake and that it would cost another $2000 to get the laminate we wanted. Now considering he measured our house and double checked the product choices several times, i question how an error was made. Definitely feel like we were a victim of a classic "bait and switch". No comparable product available for the price that we were willing to pay. Needless to say, we cancelled the entire order. I would not recommend this company to anyone.
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