This has nothing to do with the techs at all. I am sure that they are all great BUT as far as their billing department goes they SUCK!! I have had to fight claim after claim with them even though they have everything needed to resend the claim back to my insurance. They are lazy over there and don't know how to do their job. I wish my kids doctors office did not use them but there is nothing I can do. All I can say is a warning to all you out there if you get a bill from them call your insurance company before paying it. Chances are it is a covered lab and it was billed incorrectly.