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  • This review is for the office staff. Not necessary the doc I saw. Even though the doc I saw is not on their website. But my husband went in for his appointment and provided his Cigna insurance card at the time of registration. We get a bill today and shows absolutely no payment from my insurance , so I call and the billing lady tells me it's because they have Aetna. I asked how do you have Aetna when the insurance u was provided was Cigna. Her response was I don't know!!! That is not the answer I want to hear and if your going to make mistakes on own up to it. Then I tell her Sonoran lab also billed us and again no insurance payment. What She tells me is That I have to call them to update. Why should I have to call on an error you Did and get IDK answers? This has made me now have to look for a new doc for my family of 5. If she would have been more helpful or considerate I would not have felt the need to take my business elsewhere right away. But there were so many red flags and really PO about How incompetent staff is. I will take back the 45 min drive back to my old doc
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