I had a good service experience here. I recently brought my VW Jetta for an oil change.
Everyone was friendly and polite, which I appreciated.
Even though the service time took longer than mentioned, I didn't mind so much as I worked in their waiting area and enjoyed from complimentary coffee (which was very good).
They also have a little cafe where you can purchase food but I didn't try anything on this visit.
Pro tip : bring your phone charger with you, there are various plugs around the waiting area to use