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  • It is very hard for me to give some place a single star but I should have except for the nice woman working the desk when we checked out. My wife and I were on vacation and stayed a single night there and used points to cover it. We rolled in late (almost 11) and checked in fairly smooth. Went to get our bags and headed to the elevator. For some reason only one elevator was working but not a problem... except that the one elevator didn't come. Can't remember what floor we were staying on but it was more than we wanted to take up the stairs with suitcases. A guy had to go reset the elevators... which he did leave as soon as we came in but obviously they were having problems and not even a sign to indicate be patient. We got to our room. The layout was a little weird but that is OK. The main problem is that the AC was off. This is late July in Phoenix! It was in the mid 80s in the room. Oh well... we figured they were saving power not running the AC in an empty room, we are pretty environmentally conscious so we support that. Flipped on the AC... set to 72 all should be good soon correct? The next thing I noticed was that the light switch for the bathroom/water closet was outside of the actual room with other switches for the bathroom area. This will lead to someone in the future being in the bathroom... when someone else wants to use the mirror light and will leave the person in the shower or on the toliet in the dark... fun! We were exhausted so we climbed into bed waiting for the room to cool. A half hour had passed and the room temp had barely changed. I checked the AC and it had only dropped 2 degrees. I set the AC for 65 and returned to bed. We waited another half hour... by now my wife had fallen asleep. I was having trouble because it was still about 80 degrees. If not for it being after midnight and us being tired we would have asked for a different room. That being said I finally fell asleep. I woke once in the night and turned the AC as low as it would go. I did check the vent for the AC and a bit of air was coming out but not a lot. I think there was a problem with a filter or the airflow through the AC unit. The next morning we woke. The temp was down to 74 degrees after about 8 hours. We gathered our things and checked out. The customer in front of me had a really nice stay and was thanking the desk clerk for their time. She had asked me how everything was. I told her how miserable we had been. She of course felt very bad and wished we had said something. I told her I knew we should have but we just wanted to sleep... not to be interrupted by maintenance or moving rooms. She agreed to return half the points for our stay, which was very nice (and that got the extra star added in). I'm pretty sure we just were unlucky with our experience however we didn't do anything else or experience anything else at the hotel so it is all I have to go on. The folks working at the hotel were very nice.
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