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  • Extremely disappointed in the customer service aspect of this business. The doctor might be great, but I ended up not seeing him due to the treatment of 2 representatives. Their recording advised my call would be returned within 1 hour. It was not returned for 2 days. I was not able to call him back, but did receive a call later in the week to confirm my appointment. . I tried to ask further questions about the message and insurance but he rushed me off the phone sounding annoyed and distracted. When I arrived for my appointment I needed further clarification on insurance and then asked how much contacts would be and he said- you will have to "ask them" pointing up front. He then proceeded to insinuate that any issue or misunderstanding with how things work was my fault . . He wanted to make it clear that the doctors office and target optical was separate. Any misunderstanding needs to be recognized and taken responsibility for by the representatives. I recommend further training in empathy, acknowledgement of customers concerns and better communication within the 2 offices. If you are going to be in partnership, you must work together. It was Not about the insurance- it was how I was treated. Very rude and condescending.
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