| rev:text
| - Unfortunately, this place needs to close for a while and get the kinks out before they restart and try running a restaurant. One of the worst dining experiences I've ever had. They tried to redeem themselves in the end, but it ruined a birthday dinner... I was still out of pocket $100... And most of my party stopped for fast food after because their food never came, they never had the opportunity to finish ordering... They were still hungry. The irony... We were basically the only people in the restaurant, and based the the good yelp ratings, I actually made a reservation for this place.
Let's start at the beginning. I walk in... They ask how many... I say I have a reservation. They ask for how many... Not my name... So clearly a reservation wasn't necessary. The place looks nothing like the photos. I thought it was going to be a chic dining establishment nice enough for a bday party. Not.. Hole in the wall sushi joint with two teppanyaki table options.
Next, we are seated. They take are drink orders. All is fine. They come back mere moments later for our food orders, part of our part had just sat down. My sis in law says she's not ready, so the waitress, with a huge attitude says, "Well, we'll go to you last then." That was the beginning of WWIII. It wasn't what she said, it was how she said it. As a waitress, you should always treat your customers with respect, but especially my sister in law, or the claws will come out. She does not get talked down to. I was ready to walk out, but they sent another waitress, the owner apologized, and everything seemed okay... 20 min... 40 min... 60 min... No sushi. A salad and edamame came out... No other food. We were one of three other people dining in the whole restaurant... What had happened?
At 75 min, I said something... The owner/manager came back out to apologize. Assured us of a discount... Said certain rolls would be removed from our bill. Swore the food was coming... Said the snotty waitress got into a fight with his sushi chef before the fight with our table and things were not going well. I can appreciate that. You're having a rough night. But you see... Everyone around us was getting their food (yes, the three other tables).. And unfortunately... Your bad night has now made our celebration a bad dining experience. That's not cool. Figure out your situation behind he scenes. Don't let it rub off on the dining room. It's too bad because most of what ended up coming out finally was decent sushi. If ambience was nicer, the service better, I may come back if in the area. But no way... Not after that catastrophe of a meal.
I do thank them for trying to make up for it in the end, but as I said... Damage was done. The waitress we ended up getting after our crazy one lost it and bailed, she was very kind and confused as to where her order had gone and where our food was. But, if it's not working like a team... It isn't working... And you're not giving me anything to come back to. Sorry. :(
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