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  • 42' Gulfstream Tour Master '08 Class A Diesel 400 hp Made internet service appt. 6 mos in advance and re-confirmed prior to service date on Jan 14, 2015. Our (main) issues- leak inside RV through DR lamp and broken pipe in exhaust system. When we arrived to drop off RV, service manager acknowledged my emails of confirmation but there was no open slot for us, but he 'squeezed us in'. Seriously, what is an appointment if they are really set up for first come first served?! They completed all repairs, including a $500. charge for correcting the slide seals -' reseal top rails both ends, repaired seam tape on both end replace seal on front of slide'. Not a few days away (we are FT) and the slide leaks in same place in heavy rain. The service manager did not respond to my call asking about warranty of work performed and ignored my email request for same. We were already not on great terms when we were told that they were too busy to wash the exterior, regardless that I was willing to pay for it, having asked as part of our work order for both interior and exterior cleaning, due to the exhaust leak leaving extensive soot damage. After spending $3600. on repairs, watching other MH being returned washed gratis, we were most put off. We live in our RV and do not have the luxury of indiscriminate amounts of time to wait for a service that should have been performed, as requested. But to ignore a customer complaint as to a leaking vehicle is arrogant and rude! We had such high hopes for R. Crist and were severely disappointed. When we finally reached our home park in Monument, CO (6/2015) and were able to take our RV to a repair technician, they immediately pointed out our slide topper as deficient at the back end, as it was too short, letting water in under the topper, water finding its way into small holes in roof. We had to replace topper, reseal top of slide and place patches at the (not new and obvious) pinholes. The cost was $780. (incl. $320 topper). We are so disappointed that your technicians could not come up with the appropriate solution the first time and warn others to stay clear of your service. One can only assume your approach to sales is similar and the lack of attention to detail or customer satisfaction follows suit. BUYER BEWARE! Andrea and Brian Carlin
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