This review is based off of one visit. Due to my first experience I unfortunately I won't be giving this place another try.
My boyfriend and I got the rib eye hotpot (which was suggested as their most popular hotpot) and the Taiwanese popcorn chicken plate. The chicken plate was a lot more measly than expected. Chicken was good but not a fabulous chicken to rice ratio.
What disappointed me most was the rib eye hotpot. Looked delicious and boiling hot when brought out. First of all there was no rib eye, but rather brisket. We were given non spicy when mild was ordered, although the waiter was very accommodating in bringing out extra spices for us to add to our liking. Never order the hot pot not spicy. It was the most flavorless soup ever. Tasted like water flavored by what was added into our soup (brisket, corn, imitation crab, squid, vegetables). VERY Minute amount of flavor even when we dumped in a whole bowl full of spiced oil and peppers. This lack of flavor was a huge turn off for me.
Service was exemplary though.. So a star for that!
TLDR: hotpot lacked flavor. Was not tasty enough to try again any time soon. Good service.