I've found myself heading into this store often lately. And my last two experiences here have been wonderful with the customer service.
Apparently I've looked lost in trying to find things in this store which is probably understandable since it is a small store and laid out differently than a normal Office Depot.
So the employees communicate via headset. They must tell each other this tall dude looks really lost and voila, there's someone right there asking me if I need help.
In one of my visits I asked for lanyards and string and an employee was able to help me find both.
So I think I plan to visit this store more frequently from now on.