I have lived here for about 3 years now and have to say that I like the place but recent management changes and some small issues that I have begun to notice more has dropped this from a 4 star too a 3.
My apartment now is a 1 bedroom with garage and used to be 2 bedroom 2 bath (suite style) with garage. The apartments are pretty well laid out and have plenty of space as well as a good kitchen layout for cooking. Any issues that come up are usually addressed very quickly by the staff. The apartments are also kept looking nice and the grounds are well cared for. The pool area is nice with the pool being heated and the spa being very warm, being 24/7 is also a nice feature. The workout room is small but well enough appointed that you can probably get away without a gym membership unless your looking for all the machines and bells and whistles of a full gym. Another great thing here is that if you aren't home they will sign for packages that are delivered and hold them in the office until you come get it.
One of the best things about this place is that even being in Tempe near campus there really isn't much noise here. It's nice that i can stay home and study on the weekend without large parties or tons of noise. I have generally been on the top floor (my room in the 2 bedroom had nobody above my roommates did) and not too much noise gets transmitted from the floors below up but i can't speak on the middle floors.
The things that are bringing the rating down include the lack of parking, each apartment gets 1 covered or 1 garage spot otherwise you need uncovered parking for any other vehicles and good luck finding that. The water pumps are also very noisy when running especially in my 1 bedroom where the pump is right next to the bedroom wall so trying to have somebody take a shower or do a load of dishes makes sleeping very challenging. For some reason the in apartment washing machine will never have a balanced load so always shakes and makes a ton of noise. Also i had to have my fridge replaced and for some reason the the new one is smaller than standard and hard to fit things in sometimes but they did give me a brand new unit to replace the old one.
There have been a lot of recent staff changes with only the cleaning lady having been there more than about 6-8months now. All the managers have left and so did the old maintenance guys who were amazing. Some of this change has led to odd behaviors like when renewing my lease i was told i could get a 5 month lease but then when i wanted to sign I couldn't and it took awhile after saying i wanted to renew to have them get back to me with the paperwork. Also out of the blue they stopped taking debit cards to pay rent, first i was told it was broken one month and the next with no warning they weren't taking it at all.
For all the stuff I am very happy here the only thing is that it isn't cheap as I pay 800 a month without any utilities and when you renew a lease don't expect to get the same price new move-ins can get only thing they will do is pre-set discounts but they will drop a decent amount if you work with them. While my time here is probably coming to an end, as I look towards the future and getting into a house so I can have a bigger garage, I have enjoyed living here and would recommend people to check it out.