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| - I have been a patient of this office for approximately 8 years and I am consistently impressed with the level of customer satisfaction and professionalism I receive during my annual visit. I see Dr. David Kaplan (not to be confused with the other Dr. Kaplan in the office, his wife) who never skips a beat to answer my questions and is extremely warm and personable. I never feel rushed by him or the office staff and appreciate the measures they take to ensure I am comfortable and that I understand the agenda for my visit, equipment used, and costs involved. Their dedication to improving the quality of lives truly shines through in the care they provide.
The office is equipped with a full service optical store that boasts a hearty selection of frames. The frame stylists (I don't know their actual title) are friendly and knowledgeable in fit, style, inventory, treatments, and insurance coverage. Usually, I seek a unique frame that takes me some time to pick out. The stylists are not impatient and do not pressure you to make a selection, which I greatly appreciate. During my latest visit, I was unable to find a pair of sunglasses that I liked better than my current pair. The gal assisting me brought out a catalog and suggested a beautiful pair of sunglass frames that they did not have in stock, but could order. Unsure about how they might look on me, I inquired as to what happens if I don't like them. She said they would simply become part of their in-store inventory and I could make another selection, no big deal.
This isn't LensCrafters and I won't have my glasses in an hour, but I will happily wait a week because the customer service, expertise, and selection are that great.
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