this is actually about the service advisor telephone call I just had..... I bought a new washing machine in January and due to my own fault, I had a load get very unbalanced. Ever since then, the machine is EXTREMELY noisy in the spin cycle so I called to schedule a service technician to come have a look at my new machine.
After being on hold for 10 minutes, I get some guy going through the scripted stuff and he asks the problem. I describe it and then he proceeds to tell me how to troubleshoot the dishwasher. Ok. Not the dishwasher I'm talking about.
He then is quiet for a good three or four minutes and comes back to tell me he can't find anything in his manual for the washing machine issue.
Yea. I know. Please schedule the technician.
He then wants to talk about other home service warranties I can buy and nope, I just want to schedule the technician. He needs a zillion other questions answerd and finally, a month from today, I get to have a technician sent to the house.
More questions, more stuff to try to sell me and really, I hung up because this is already 30 minutes into just trying to set an appointment for somebody to come look at my machine.