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  • This was the WORST service I have ever seen in my entire 30 years on this planet earth! I walked into the door thinking was going to buy the dress to wear to the man I am going to marry. A dress that would be in my pictures memories and closet forever boy was I mistaken. I figured since my bridesmaid already bought her wedding dress and her bridesmaid dress there and I was on the mailing list and receive emails from them daily that this should be an excellent place a place I could trust for good service and good quality items. WRONG! I was accosted at the door no longer felt free to walk any further by a blonde woman a desk. She said "Do you have an appointment?!" pretty much saying don't walk any further if you don't have one. I said no I didn't know I needed one to browse. She said yes you do ma'am and you need a consultant. I said really? and she called another woman over to "DEAL" with me because she needed to help another customer who HAD AN APPOINTMENT. The other lady asked me when my wedding was. I told her the end of June she said we might be able to squeeze me in. I said listen I just want to look at a couple of dresses today is that ok? She said yes but to be able to try on any I needed an appointment and a consultant. I said I'm sorry I don't understand a requirement of buying a dress at your business is an appointment and a consultant because. I DO NOT WANT A CONSULTANT and I feel like you are pressuring me to have one. What's going on in here? She said no it's not a requirement but without one there isn't any dressing rooms available for you to even be able to try on a dress. I said what is this consultant a bouncer is she going to kick out all the women who didn't have appointments and scheduled a consultant. I have never heard of such a thing. I said you guys are dead as a door nail I can't try on some dresses with out an appointment and a consultant you have got to be F-ing kidding me! They gasped apparently that's the first time they have ever hear the F word. I have news for them if they treat people like that they are going to be hearing a lot of the F-word and it's not going to be by chef Ramsay. The next store I went to treated me like a Queen and I spent over $1,600. I am going to be looking into contacting the corporate offices this place is a joke a trap to poor women who don't know any better and heard this place is the place to find the gown of there dreams more like a nightmare of bad service by rude valley girls. Who should take a customer service class.
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