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  • I decided to get a couple really good pair of shoes for my trip to Europe. I wanted comfy & well fitted shoes because I was going to do a lot of walking. I spent over $300 on 2 pairs of shoes. I bought them 11 days prior to my trip & was told I could wear them in my house for a week to see if they really felt good. I did that, and they did feel good, so off to Europe I went. One week into my trip the strap on my $200 sandals broke (I did get them on sale for $100) so I had to find new sandals. I was away 22 days. After my return, I took the shoes to the store to see if they would repair or replace them. Two salespeople told me the break should not have happened & they were sorry & of course there was a solution. Since 30 days had passed, they had to ask the owner. The owner refused to do anything even after I explained I was out of the country during the 30 day period, and I bought the shoes specifically for the trip. She told me the manufacturer would not cover it & she would not either. She said "they were on sale anyway", like that was a disclaimer. Funny, because the day I went back every shoe was marked on sale???? She referred me to a shoe repair shop & said it was a very simple fix. She said she was sorry. I told her I was, too. Very poor business to not cover a simple repair? As a note, I looked closer at the bottom of the shoe when it broke. MADE IN CHINA - where is the quality for such high prices? Apparently the owner does not care about her customers. In this day of Social Media, I think she needs to wake up & provide better customer service. Is it really worth a simple repair she could have covered to have an unhappy customer?
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