About: http://data.yelp.com/Review/id/PRsVy3fQ8nsVYSCxHm-a3w

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About: http://data.yelp.com/Review/id/PRsVy3fQ8nsVYSCxHm-a3w Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2012-05-22 00:00:00 (xsd:dateTime)
itemReviewed	MGM Grand Hotel
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	3 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	So here's an update on the horror story that happened on my previous review. After marching down to the counter the following morning, there was nothing that could be done except attempting to move us 20 floors up and for goodwill, knock off the 25 dollars a day resort fee that all mlife hotels charge. Granted, it was a nice attempt, but at this point, my trip was pretty much ruined. This is not the experience I want to have on vacation. We should've had the 26th floor room to start, and nobody would be upset. In any case Stewart was a doll. He told me to come back before 4pm to pick up our new room keys. And off we went to explore the Strip. However, near noon, I got a call from a local Las Vegas number which leaves a voicemail. Guess who? It's the assistant manager at MGM Grand, Shannon! Great gal, she is apologetic, sincere, and it didn't hurt that she was more than willing and able to accomodate our upset sses. First thing she did: check into upgrade options. Still no go, that's ok. Then she moved us to the 25th floor. THEN she tapped on lifting the charges for our second night stay at the MGM. Which being a Friday night was more expensive than the Thursday night, so hallelujah to that. Nice lady. Told me that they would follow upon whoever touched the account that messed it up so badly. Wished us a pleasant stay. *Now, why is it just one star better? Look, let's believe that the next time I'm staying at a Las Vegas hotel, it's not going to be MGM. If my pals want to book a room, it's not going to be MGM. But I'll give 'em a star at the attempts of Stewart and Shannon. Great service recovery. I still had to stay one night on the 3rd floor with a "decent" view with a no smoking room at that. Which given that we were only there 3 days and 2 nights, makes that about 40% of the trip. So solid customer service team, but it took too long for them to reach out to me. Thanks, but no thanks.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Chi

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