Ok, so it's a Saturday night and the place was somewhat busy. We went in and stood for 10 minutes before being acknowledged. We weren't sure where to order and no one pointed us in the right direction.
The females on the floor were texting and chatting together amongst themselves. The boys making the sundaes were somewhat lost. Seems like everyone was new.
The ice cream we got was very good. Though the "double scoop" cup was less than double scoop. Portion size seemed 20% less than one would expect.
We will try them again. As I said, the ice cream was delicious. Hopefully after some time the employees will get it together.
3 stars.
P.s. I would recommend changing the flow. Order right inside the door and pickup where the register is now. It's tough navigating when there's 20 people in there.