Sooooooooo....country bar in Downtwn Grand. Interesting choice. This restaurant must be on the newer side of the spectrum. I always forget to use open table when I arrive at places. This place uses it just in case.
Saw positive reviews on Yelp! so I figured why not?We are in the area.
Let's start with the host stand. Exactly that....there isn't one. So finding the host was confusing when there wasn't one standing there. An iPad on a shelf isn't a "host STAND."
When the host arrived she was very sweet. Nicest one out of all the staff there. She had braces and worked Tuesday night.
We were sat at an unwiped table. It's not the hosts fault that the busser/server didn't wipe down the table well enough. Starting the meal that way was a tad discouraging. My server came by and just filled waters and said, "I'll be back." He arrived more then 8 minutes later asking, "You Ready?"
^Is that for real? No introducing yourself, no telling us about the food, no recommendations, no upselling? My server Viado seemed very flustered. I noticed all he had was an 8 top and two 2 tops. If he can't give good service and multitask more then cut his section because his service was one of the worst I had here in vegas as a local.
I started with the fried pickles. Viado (whose name I got from the check not by introducing himself) had my dinner come out while I only took about 6 bites of my app. I was kinda pissed because I felt rushed. So my fried pickles sat there most of the meal and got cold.
I had no choice but to start my entree before it got cold too. I had the chicken sandwich. It was really juicy delicious chicken on a some what dry biscuit. Some cheese and coleslaw on it too. It didn't taste good together but when you ate everything by itself it was delicious. Chicken was my favorite part of the meal.
During my meal I had my water glass on the edge of the table for a long time. I was sipping on melted ice for so long. I finally had to stare at our waiter for him to sprint over to the water pitcher. My partner and I are restaurant managers and we notice a lot while out to eat. Our server was so busy talking with other servers and the bartender that he forgot us. We caught the manager breaking them up talking by the bar.
After that the manager came over to check on us. She could have introduced herself and made it more personable. Instead all I got was a "how is everything" and a walk away. But hey it's better than no manager table touch.
When we were wrapping up our meal, the server came by to ask if we were finished and didn't give us enough time to tell him that we wanted to box up our pickles that we never got a chance to eat before he scooped them up and bussed our table.
I got dessert to go (fried Twinkie) because I couldn't think about being there longer and it's a shame because this place has potential but it's discouraging when you have a dead restaurant with horrible service. Usually you can blame it being really busy but I can't even do that.
Viado must have just gotten cut because he didn't wait even until we had our jackets on to come grab our signed check from our table.
I did however really dig the live music Tuesday night. Not too loud of music and really modern songs with a country flair. Defiantly keep the live music up!