I was initially OK with this place, but in reading the reviews I see others have felt tsken for a ride by them. My home warranty people sent them out for my water heater concerns too......5 TIMES !!!!!! Don't let your home warranty people send out this company ....the technician was polite, knowledgeable and on time, but the office staff leave alot to be desired. They are very rude !! I feel they have a racket going on at this company.