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  • I think I will have to write two reviews. One will be about hair salon and another one will be about facial procedures that this salon offers. Now about hair part. I have been there 2 times to do my highlights. First of all, the salon has a great location, very close to Bay subway station and in the heart of beautiful Yorkville. Second, the stuff is really friendly and nice, however it's always busy there so make sure you book the appointment ahead. First time I was there about 4 years ago and I had my highlights/cut done. The result was good but very expensive, I could not afford it without a gift certificate I had. Next time I went there after about a year and it was my worst hair salon experience in my life. I do not remember my hair stylists name but it was a lady with dark/redish/long hair, not sure if she is still working there (hope not). I told her about my very fine hair and that I never use bleach, only colour. She argued with me that little bleach is fine and she will take care of it. I then told her not to leave it in for too long and she said that half an hour should be ok. After bleach she washed my hair and started to dry my hair with towel, and then I noticed huge chunks of my hair coming out more and more. I was so shocked, I told her it is my hair coming out, the towel was full of it. But she, seems confused, denied it and said: "Oh, that's not yours, I took the wrong towel!" Now I am so mad at myself that I didn't complain and that I actually even paid for this nightmare! After my hair appointment I went out crying, my hair was ruined and much thinner. Now I never go back there for hair appointment, I'm so scared it will happen again. UPDATE: I can not write another review, so I guess an update will be about the Spa services. In one word: THE BEST! The Spa services Irena performs are the best I have ever tried (and I have tried many: In Canada, in US, in Europe, also in Asia and middle East). Also the eyebrow wax is the best. So - my one star rating is ONLY about the HAIR salon, not Spa. For the Spa services - 6 STARS.
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