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  • I've had such a great experience at Warby Parker! They are patient, helpful, and incredibly customer oriented. Walking into the store, at first, since it's located in Scottsdale Quarter and has an upscale look/feel to it, I was a bit intimidated and automatically assumed the glasses would be expensive and way out of my price range. To my surprise, their glasses are actually super affordable! Most of their glasses run around $95.00 and that includes the prescription frame and shipping! I was super impressed with their customer service throughout the in-store ordering process, the email followup for submitting my prescription, confirming my order, and communicating shipping information. What's more is that you have 30-days to return/exchange your glasses, no hassle -- which I ended up doing because when I received them in the mail and tried them on at home I wasn't 100% in love. Upon my return to the store to exchange the glasses for a new pair, the employees were again super helpful. They emailed me my receipt and were also happy to answer my vision claims questions for out-of-network reimbursement. Even though they're considered "out-of-network" their glasses are still cheaper than most "in-network" options on my vision plan - plus they offer a lot more stylish options. I've been to this Warby Parker on three separate occasions now and each time I've been super impressed. I'm so glad they just opened this Scottsdale location!
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