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  • This place was like a second home for us until we moved to Toronto. We stayed weeks and months from August 2013 until Jan 2016. Few things about this place... It is not 4/5 star hotel, it is a 3 star hotel, not pricey for 3 star hotel, but good compared to any 3 star hotel in Toronto. For us there not be any better location to stay, as our office was 200 meters from hotel. The best part of the chain is their reward program (club Carlson), much better and useful then any other reward program. We have tried SPG, Marriott, Hilton, as well, but we would not use any of the rewards. We have used Radisson rewards for stay in Europe and India. They have great loyalty programme. My initial few stays were not pleasant, as hotel was under renovation. But then it grew on us (me and my hubby). The staff is great, friendly & helpful. Radisson believes in customer retention so they kept us happy by giving us lil surprise from time to time. Over the period of 3 years they have really improved their rooms, and facilities. While booking make sure to get parking included, if you have a car, as otherwise parking is 7 $ per night and they wont include it after booking. For us due to company special pricing, we always had it for free. Once I had to stay for a personal trip and I did not asked for the free parking in advance (I assumed it will be free, as I had a habit of not paying for it :P ) and they wont make adjustment to it :( Their breakfast buffet is not good just basic, if you are paying for it. We had it included, but we still skipped it many times. Fruits are not fresh. But the butler will is very delightful person and he would remember you, your food likes and dislikes. Even your favourite table and would reserve for you if you are staying there for longer duration. He would pour me coffee, without asking, he knew it. For my husband, he would confirm for eggs- sunny side up and make it quick, as he would always remember that my hubby is always in hurry. lol As our stays were frequent, we got upgraded rooms/services/ toiletries and facilities. We took their taxi service 2 times to airport and we got a drop in a LIMO with regular cost of 50$ wow!!! We would get surprise gift hampers in our room !!
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