I came in for an upgrade and was afraid I was going to get pushed into getting something I wasn't going to be happy about. As soon as I walked in the door I was sat down immediately with Mark. His knowledge and expertise helped me with my upgrade and I ended up getting a second phone, which was not even a option at the time. Nonetheless, we were extremely happy with our purchase and the superb customer service. Highly recommend you get your phone service needs at this location.