| rev:text
| - Honestly, one of the worst Experiences I've ever had and I hope with all shadow of a doubt you read this article before you purchase from them. Wish i could give ZERO.
First off let me state honestly, the furniture quality and aspect is not the issue. I also don't normally care to bash companies as it's not ever gotten to me like this incident. That being said, here is the skinny. I visited a store on the 3/21/18 I believe and worked with a woman named Arleen. She was somewhat helpful and seemed in-line with your average furniture salesperson. After we found the couch we like, she ordered it in the fabric and color we wanted and stated that delivery needs a full day window. I replied "We have jobs, I can't take a full day off for the delivery of one couch, can they call me when they are headed my way, as I live 15 minutes from my house?" She replied they can't guarantee a call..and compared it to the cable company.. I laughed and said, "Even the cable company calls when they are on the way." Long story short I opted to pick it up from the outlet off of 85 on Wednesday the 28th. That was issue #1, issue #2 was that even with ME picking it up there was a $50 delivery fee.. like wait what? Issue #3 Move to that same weekend, my gf and I found a couch and deal we liked better and bought the couch right then and there off the floor. Called Rooms to go Monday the 26th to cancel my couch that I have NOT seen, picked up, open, sat on or even felt. They reply. "no problem we can cancel and keep 20% as store credit for a re-stocking fee because I didn't cancel within 48hrs. I asked them what they were talking about and they said. "did you read the contract?? I said contract? It's a couch.. not a car or house.. If there is something as serious and stringent as a 48hr freaking return policy you need that in BOLD font on the front of your awful store and every associate needs to say that during checkout.. (ours did not, thanks Arleen). I asked to speak to a manager.. she replied I am a manager, I said then can I speak to your boss as I am not losing $150 dollars (couch with tax was $750) for a couch I haven't even gotten yet. Another gentleman comes on the phone, named Matt or Jason, super condescending and even had the nerve to tell me that he is not responsible for something I signed and didn't read.. (in all fairness, I work with contracts and vendor agreements FOR A LIVING) I am fully aware that I should of read it.. but who in their right mind would have a 48hr return policy.. I am pretty sure I can take a half eaten cheeseburger back longer than that. Needless to say I lost my temper and told them to cancel the order that I would never EVER be shopping or buying from Rooms to go again. Called and left corporate a VM to call me back two days ago.. still no call back. BEWARE of the policies and awful customer service this place has.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)