Oh my lord! I wish I could give a 10 star review! First let me start with the phone conversation. The lady that answered the phone was so sweet. Which is hard to come by. I've been looking for a new groomer for a while now, and I've hung up on a lot of people because they simply have attitude over the phone. She was nice and answered all my questions. Not to mention I couldn't find my dogs shot records so they called my vet and got them faxed. So convenient.
I walk into the place and The front desk girl was the sweetest! The groomer Amber came out and greeted my dog and I. They all were so loving. She asked me how I wanted him cut. I've only ever been to PetSmart and every time I have told them what I wanted I got the exact opposite. So I expressed that to her. She seemed very concerned on how I wanted it and was very sweet. She assured me he would be in good hands and that she will call me when he's ready.
When I go to pick up my dog the first thing I noticed was that my dog was running around with the groomer in the back where he gets cut. He was not on a leash or in a cage. WHICH I ABSOLUTELY LOVED! PetSmart puts my dog in a cage and when I pick up I can hear him barking and crying and he's just being ignored. And I hate that. So the fact that he was free and he wasn't barking or crying made me so happy. And that sold me on coming back to them. They also give your dog a "report card" and it tells you how they did during the visit! So amazing! Love them! Go there! Trust me! They're great!