After an earlier disappointing experience we went back because we live nearby and wanted to go somewhere with a patio to enjoy the nice weather.
We were greeted immediately and seated at one of the high tops since we were not interested in dinner. To our surprise the review I left earlier did not go unnoticed and it was taken seriously. We were offered a drink on the house and also an apology about being understaffed the other day.
Kudos to being sincerely interested in your guests opinion and making them feel like every single one counts.
We had a great time that night and we will be back for sure.