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  • I cannot believe how horrible everything from the beginning to end was! First, we told the worker that we wanted a number two. She sarcastically said that she did not know what a number 2 was because there are no numbers there. I am sure that on a daily basis, she gets people referring to them by numbers, but she proceeded to pretend like she did not know what we were ordering. I don't understand why she could not figure out that it was the 2nd value meal on their menu. Then, when we get to the window, they are out of the drink that we want. They asked what else we wanted so we said a shake. Then, she said they would have to charge more for the shake. We asked why they would charge us extra when they could not fulfill what we wanted in the first place. The least they could have done is given us the shake at no extra cost for the inconvenience. Next, they gave us Pepsi because it was our 2nd choice. They clearly did not mix the syrup with the other stuff correctly. It tasted awful. Just like carbonated water. We told them and they replaced it with another Pepsi that tasted exactly the same. The French fries were old and cold and the bread was soggy. Last, they told us to pull over so they could bring us our order because even though we were the only car in the drive-through, they could not get our order done on time. The reason why this is strange is because I could tell that the fries were not fresh. What took so long then? The boy who brought out our meal told us, "I don't know what to tell you," when we told him that the fries were cold, the Pepsi was awful, and the girl in the drive-through was rude. I will never return to this place again. The reason why I am putting my review here is because I put it on the website survey and asked for the manager to call me. I even gave my phone number and my name. I never received a call. I am so disappointed. This was my 1st time visiting a Culvers and it was definitely not the experience I expected. It's not an experience I expect from any restaurant trying to stay in business.
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