Paid a lot of money for extensions and was given a haircut I didn't ask for. There was no concern or apology and was treated rather coldly and told I had to pay to come back to fix it. I spent several hundred dollars more to come back and have it fixed. The staff showed no interest for making the customer happy and was focused more on money than the well being of the client. I had communicated what I wanted and the hairdresser(Amy) assured me she understood. She didn't double check and systematically destroyed my natural hair by shredding it into the extensions and something I never would have agreed to if she told me she was going to do that.