Once again--And it's happened several times! We have been asked to wait when several tables are open-as in almost half the tables. This time 8:00pm on a Tuesday--hardly high dinning hour in central Illinois.
When hard pressed the manager on duty (Justin Kelly) said the servers are fully occupied with other tables and we would prefer you wait in the lobby instead of at your table.
Their hard and fast rules are first not guest friendly. We were once told at 8:40 all of tables were reserved. When we left the reserved signs could still be seen. NO GUESTS IN SITE! Clearly a lie.
In stead of asking an available server to pick up our table they (management) would prefer us to wait. We will not be back. Their management needs to evaluate this process. The food and service are usually ok. Good luck with getting a table when they are all "reserved". Oh we got in immediately at a restaurant across the street and were given the table we asked for.