Service. As always - service is everything.
I ordered my steak "medium rare". As I have accent - I made the server repeat and to make sure all clear. The steak arrives "well done".
How can one enjoy dinner when everyone else get their food and you are the last one?
It's soooooo wrong. Just amazing how any manager allow himself that level of service.
And no - I will not mention refill etc - because it didn't come on time as well but "who cares"?