**ZERO STARS**This place is a nightmare, please forget about buying your furniture here!! My husband and I were looking to furnish our new house. So we came to Ashley's to check out their deals. We found a bedroom set and three piece sectional w/ottman that we both agreed on so we decided to buy it here. BIGGEST MISTAKE EVER! We spent over $4,200 on these two items only to receive them in pieces a month after purchasing them! I'm actually STILL WAITING for the sectional to arrive. And haven't heard back from the costumer service representatives to find out when the pieces will be in stock!
When scheduling the delivery date our sales man (Clert) advises us that the bedroom set was in stock however part of the sectional was not. So they would have to spilt the items into two deliveries. Fine no big deal. When they arrived with it I realized it wasn't the correct bed. This is where the fun begins!! I explained to the delivery man that this wasn't the correct bed I ordered he began to aurge with me and said "it's the one that matches my paperwork". He advised me to keep it and call the store I brought it from to make sure it was in deed the wrong bed. And that I had three days to refuse if I didn't want it. When I called the store to inform them about their mistake I spoke with Clert and he admitted that it was his mistake. He in putted the wrong numbers and ordered the wrong bed.... I thought okay no big deal, they will just send me the right bed. It took them over a week to just get back to me! I had to call to follow up every time!
I ended up receiving my bed two weeks after the rest of the bedroom set was delivered. My couch was also delivered in pieces even after THEY called and scheduled a delivery date. (Same scenario) I always had to call to follow up none of the costumer service reps were helpful and it took them weeks to finally get the complete couch to me!
Need less to say I will never be returning to buy ANYTHING from this place nor will I recommend to friends/family!
GO TO RC WILLEY!! To bad, we could have bought the rest of our furniture to furnish the rest of our house from them. All they needed to do was to take ownership of their mistakes and show they care by following up with us! Too bad!
I wouldn't be surprised if they go out of business soon! VERY SOON!