Last week I went to the Thai One on at the Danforth location. It was a walk in. I ordered two of the lunch special combos and one from the lunch express. I ordered a Chicken Devil which is $9.99 (and comes with a rice). For this he charged me $12.99 and argued that the price was correct. I order this all the time so, I know the price. I asked to see a lunch express menu and was told that they were all out. I paid the $12.99 + for the combos. When my food came, I was about to walk out but stopped to check the bag. No rice. Finally got that and left. When I got home, I checked the menu that I had and yes, it was $9.99. They had over charged me. And when I checked the container, it was half full and there was a lot of cauliflower and other veggies and very little chicken. When I called in to complain, I was told to come back and I would get a refund. That same day, there were other customers who, after looking at the menu, asked for the lunch menu and was told that what they were looking at was the correct one. They left because the prices were not correct.
I returned back today to get my refund. I ordered food and presented my receipt from last week and was told "We cannot give you a discount". I explained that I was not looking for a discount but a refund. I was told there is nothing that we can do and we cannot give a discount (he did not understand the issue). I was fed-up and told him that I will not be coming back and that the bad reviews that they were receiving were what they deserved.
I do not want a free meal. Just better service and honesty.