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  • I tried Grimaldi's for the first time at least a year ago. I don't even remember if I like the pizza here, so it was a good time to come back and try it again. Service: 2 Stars. Ugh....Where do I begin? If you get a server named Jilani, beware!! You may want to ask for someone else. I usually don't name employees who gave bad service in my reviews, but this guy made me angry! We came here on a Sunday afternoon. It was perfect timing because we had just missed the lunch rush and it wasn't as crowded. After the hostess showed us to our table, we waited for 15 minutes until our server finally showed up. What annoyed me was that there was another couple that was sitting right next to us and arrived after we did. Yet, they got serviced by Jilani first. A few minutes later, I overheard the hostess telling him that we came in first and have been waiting for a while. Thank you for actually noticing. He obviously sucks at keeping track of his tables. Finally, he stops by our table. No "Hello" or "Welcome," just "What would you like to order?" We pretty much didn't see him until paying for our bill. Other servers, who were much more friendly, brought us our drinks and food. 2 starts for them! Jilani did not care to check on us while we were eating, nor did he offer to refill our drinks. After we were done, we waited for another 15 minutes until he finally showed up again and asked "You want me to box that?" No, I'm going to spend the rest of the day here staring at my 3 slices of leftover pizza. What do you think?! A few minutes later, he dropped off the pizza and bill without saying a word. I don't even know why I left him a tip. Although it was much less that what I would have left for a good server. Food: 4 Stars. Not the best tasting pizza I have eaten, but still pretty good. I don't know if I came here on a off day, but my pepperoni pizza was a bit salty. I do like their crispy thin crust and fresh ingredients. Although once in a while, the cheese would completely fall off the slice. If you sign up for their VIP newsletter through their website, you will get a coupon for $5 off your next bill. They also give you a free pizza on your birthday. Hoping for better service the next time around!
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